Refund policy

Stogie Shop Return Policy

Effective March 12, 2026

We at Stogie Shop strive to deliver quality cigars and accessories to you as quickly as possible. Each order is thoroughly checked for quality and accuracy by our shipping team before shipping them out to you. If, for any reason, you are not completely satisfied with your purchase, you have seven (7) days from the day you receive your package to contact us at (888) 442-8262 and initiate the return process. Once you’ve initiated the return process, our Customer Service team will provide additional instructions. Orders must be shipped back within thirty (30) days from starting the return process. Just reach out to our Customer Service team at (888) 442-8262 or customerservice@stogieshop.com and they’ll walk you through the return process. Please note that once we receive your returned order, it may take three (3) to ten (10) business days to complete the process. See below for additional details.  Stogie Shop reserves the right to amend this return policy without notice.

Cigar Boxes, Bundles and Tins

·       All returns must be pre-authorized via Customer Service at (888) 442-8262 or customerservice@stogieshop.com

• Cigars returned without pre-authorization will be subject to a 50% restocking fee that will be deducted from any refund, if eligible.
• If the cigar box, bundle, or full tin unit is unopened and visibly damaged, please notify us within 7 days of delivery. Photo evidence is required for all cigars that are damaged upon receipt.
• New, unopened cigar boxes, bundles or full tin units may be eligible for a full refund excluding shipping charges.
• A full refund will be issued if only one cigar has been smoked or cut. We will pro-rate the refund/credit if more than 1 cigar has been smoked or cut.
• Cigars that have been cut or smoked are NOT eligible for a refund.

Cigar Samplers

·       Cigar Samplers are final sale and cannot be returned.